When you call 903.785.7410 to schedule your first counseling appointment with one of our therapists, we will gather important information from you such as name, address, phone, date of birth and insurance plan. Please have your insurance card available when you call. Then we will schedule your intake session as best fits your schedule. If the client is a child or adolescent, the intake session must be with the
parent(s) without the child present.
Our therapists are in network with most major insurance plans including Blue Cross Blue Shield, United Healthcare, Aetna, Cigna, Texas Medicaid, Superior and others, which means we will file the claim on your behalf.
When you provide your insurance information, we will verify your coverage and benefits to determine what you will owe, if anything, depending on your plan's copay or any deductible you have to meet.
If your preferred therapist is not in-network with your company, you may have the option to use out-of-network benefits and be reimbursed directly.
If your employer has an Employee Assistance Program (EAP), you can call them to check your benefits and open a case. We also have private pay rates if you do not have coverage or choose not to use it.
Our therapists do not accept Medicare but we can refer you to providers who do.