Scheduling Your First Counseling Appointment

Our Intake Process

When you call 903.785.7410 to schedule your first counseling appointment with one of our therapists, we will gather important information from you such as name, address, phone, date of birth and insurance plan.  Please have your insurance card available when you call.  Then we will schedule your intake session as best fits your schedule.  If the client is a child or adolescent, the intake session must be with the parent(s) without the child present.  

Insurance Coverage

Our therapists are in network with most major insurance plans including Blue Cross Blue Shield, United Healthcare, Aetna, Cigna, Texas Medicaid, Superior and others, which means we will file the claim on your behalf.   

When you provide your insurance information, we will verify your coverage and benefits to determine what you will owe, if anything, depending on your plan's copay or any deductible you have to meet.  

If your preferred therapist is not in-network with your company, you may have the option to use out-of-network benefits and be reimbursed directly.  

If your employer has an Employee Assistance Program (EAP), you can call them to check your benefits and open a case.  We also have private pay rates if you do not have coverage or choose not to use it.  

Our therapists do not accept Medicare but we can refer you to providers who do. 

What to Bring to Your First Appointment

  • Your completed paperwork (see below to download and print) - you will need to print, fill out and bring:
    • Adult OR Child/Adolescent Info Form (not both)
    • Policies and Procedures Form 
  • Your insurance card
  • Your driver's license
  • A list of your current medications and dosages
  • For a child or adolescent client with divorced parents, both parents must be present at the intake session or the present parent must give us a copy of the divorce decree showing ability to consent to health treatment for the child.

Our Attendance Policy

  • Your appointment time is specifically reserved for you and we require a minimum of 24 hours notice for cancellations.  If not calling during business hours, you may leave a message on our voicemail 24 hours a day.
  • If not prohibited by your insurance company, a fee will be charged for no-shows and late cancellations which will be due prior to your next appointment.

  • Following a no-show or late cancellation on the intake session or two follow-up sessions, we may close your case.  This is necessary because unless we have adequate notice to give that slot to another client, we are unable to bill for that time but continue to pay overhead expenses for that time. 
  • Your insurance company will not pay for broken appointments.  

  • Our system has the ability to send you a text, email or phone reminder the day before your session, however we ask that you consider this a courtesy and not use it as the sole way of remembering your appointment.