Scheduling Your First Counseling Appointment

Our Attendance Policy

  • Your appointment time is specifically reserved for you and we require a minimum of 24 hours notice for cancellations.  If not calling during business hours, you may leave a message on our voicemail 24 hours a day.
  • If not prohibited by your insurance company, a fee will be charged for no-shows and late cancellations which will be due prior to your next appointment.

  • Following a no-show or late cancellation on the intake session or two follow-up sessions, we may close your case.  This is necessary because unless we have adequate notice to give that slot to another client, we are unable to bill for that time but continue to pay overhead expenses for that time. 
  • Your insurance company will not pay for broken appointments.  

  • Our system has the ability to send you a text, email or phone reminder the day before your session, however we ask that you consider this a courtesy and not use it as the sole way of remembering your appointment.